World-class hosting, zero-downtime network, daily backup and encryption.

DeskAway utilizes some of the most advanced technologies when storing and securing your information. DeskAway is hosted in a world-class secure server environment (hosted and professionally managed by Rackspace, a recognized leader in high-end hosting) that uses a dedicated firewall to prevent interference with outside intruders. We backup data daily to our off-site servers so you can be assured that nothing will be lost. We are 100% committed to security and investing in the best technology and infrastructure.

DeskAway’s data is stored on Rackspace data centers that have achieved SSAE 16 Type II SOC 1, SAS70 Type II, Safe Harbor, PCI Security Standards Council Member certification. Learn more.

DeskAway is 256-bit SSL encryption-enabled. What this means is that the data that you send between your computer and the DeskAway server is encrypted. It's like sending a coded message. If you bank online or use ecommerce sites then you have already used SSL. SSL will make it very difficult for unauthorized people to view information traveling between your computer and the DeskAway server.

On the application level, DeskAway provides each user with a unique username and password that is immediately encrypted when you sign up. All login pages are protected with SSL.

Additionally, all access within DeskAway is permission based - there are 3 types of users (Super, Regular, Limited) and 3 types of permission levels for projects, tasks, files, events, milestones (Public, Private, Shared). Users can only access stuff that they have been given permission to access. For example, Nancy, who is a consultant could be a Limited User and would only see 2 out of the 15 projects you have.

We monitor uptime very closely and it is also checked by Pingdom every minute. See our uptime here.

Rackspace Data Center Facts
  • Zero-downtime network & IDC, manned 24/7/365
  • Bio-metric scanning, card readers, security camera, 24x7 onsite staff, motion sensors, bullet-proofing behind all windowed areas
  • Dedicated Firewall
  • Backup UPS & Power Supply
  • Generators
  • Fire Suppression System
  • Facility Monitoring
  • Cooling System
  • Temperature & humidity control systems
NASA uses Rackspace for their Mars Exploration Rover Project. You can read about more about Rackspace here.