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Time Sheet FAQs

1. What does the Time Sheet feature help me do?
2. How do I record time in a project?
3. If I delete a task or issue, does the time associated with it also get deleted from the time sheet page?
4. Can I track time with an Issue?
5. In what format can I log time?
6. Can I mark my time log as Billable?
7. How does adding time from the Tasks or Issues work? Will it add to the previously added time for that same Task or Issue?
8. Can I print or export all my time logs?
9. Is there a way to see time logged for all my projects on one page?
10. Is there a way to see how much time a particular team member has spent on a project?
11. Can I sort the time sheets by dates or month?
12. Can I filter all the billable time logs in one page?
13. I use FreshBooks to manage client invoicing. Can I move my time log from DeskAway to a FreshBooks project?
14. How can I set permissions so people are unable to view hours in time tracking?
15. Does DeskAway offer a Timer feature where I can start and stop time?
16. How does the Timer work?
17. Can I add time to my Tasks using this Timer?
18. Can I add time to my Issues using this Timer?
19. Can I start this Timer from inside a project that I am working on?
20. How can I update my status from the Timer?
21. Can Limited Users use the Timer feature?
22. Is there any relation between my FreshBooks integrated time logs with the billable/non-billable status?


1. What does the Time Sheet feature help me do?
People work on projects and need a place to log how much time a particular task, issue or an action has taken. Sometime these need to be invoiced to clients as billable or non-billable. The Time Sheet feature helps you log all time associated within a project by different team members in one central location.

What does the Time Sheet page help me do?

2. How do I record time in a project?
You can keep track of time by either editing a Task/Issue and adding your hours (you will see a clock symbol next to your Task /Issue name) or by going to the Time Sheet page and logging hours manually. The list of time logs can be exported to .csv file.

How do I record time in a project?

3. If I delete a task or issue, does the time associated with it also get deleted from the time sheet page?
No, the time will not be removed from the time sheet page. However, if you delete a time log associated with a Task/ Issue from the Time Sheet page then this time will be removed from the original Task/ Issue.

4. Can I track time with an Issue?
Yes, absolutely. Click on an "Issue Name" to expand the Issue. Then, click on "Add Time". After adding time a clock symbol will be displayed next to that "Issue Summary". This means time is associated with this Issue. This Issue will also be displayed on the Time Sheet page.

Can I track time with an Issue?

5. In what format can I log time?
You can either enter a number of a number and a decimal. To enter 2 hours and 30 minutes you would enter 2.5. To enter 1 hour 15 minutes you would enter 1.25.

6. Can I mark my time log as Billable?
Yes, you can mark your time logs as Billable i.e. stuff that you will bill your clients. Click on the gray colored dollar symbol just left to the required time log description and make it billable. You can also reset it by again clicking on the green color dollar symbol and make it non-billable. If you want to add a billable time log then you can click on the “BILLABLE” check box in the add time form.

Can I print or export all my time logs?


7. How does adding time from the Tasks or Issues work? Will it add to the previously added time for that same Task or Issue?
The adding time feature is incremental for tasks & issues. If there is a task in which you have already added 5 hours and now you want to add another 2.5 hours then you just need to enter 2.5. DeskAway will calculate the total hours as 7.5 hours (5+2.5= 7.5). There will be 2 entries in the Time Sheet section for this task - one being the original 5 hours and the other being the newly added 2.5 hours.
This works the same for issues as well.

How does adding time from the Tasks or Issues work? Will it add to the previously added time for that same Task or Issue?


8. Can I print or export all my time logs?
Yes, you can do both. If you have time entered on the Time Sheet page then you should see two links - "Export Table" and "Print Table" at the right bottom side.

Can I print or export all my time logs?


9. Is there a way to see time logged for all my projects on one page?
Sorry, this is not currently supported by DeskAway. You will have to go to an individual project to see all time associated with it.

10. Is there a way to see how much time a particular team member has spent on a project?
Yes. Go to an individual project's Time Sheet page and then choose the name of your team member from the drop down which says "HOURS BY".

Is there a way to see how much time a particular team member has spent on a project?


11. Can I sort the time sheets by dates or month?
Yes, you can sort the time sheet by dates from the Time Sheet page. Go to the required time sheet section inside a project and select the required dates from the “FROM” & “TO” calendar options & click on the “Go” button. Then it should display you all the time entry logged within that time interval.

Can I sort the time sheets by dates or month?


12. Can I filter all the billable time logs in one page?
Yes, you can view all the billable time logs only on the Time Sheet page. Go to the required time sheet section inside a project and select the “BILLABLE” check box option then it should display all the billable time logs within that project.

Can I filter all the billable time logs in one page?


13. I use FreshBooks to manage client invoicing. Can I move my time log from DeskAway to a FreshBooks project?
We have integrated FreshBooks with DeskAway. See how to setup your FreshBooks integration to add time to your FreshBooks account from DeskAway.

14. How can I set permissions so people are unable to view hours in time tracking?
Make those people as Limited Users. Limited Users do not have access to the Time Sheet functionality.

15. Does DeskAway offer a Timer feature where I can start and stop time?
Yes, DeskAway has a simple timer feature to track time within your projects automatically. Login to your DeskAway account then you can see the "Start Timer" link just left to Add Tasks link, visible from all the sections.

Does DeskAway offer a Timer feature where I can start and stop time?


16. How does the Timer work?
We have noticed that a lot of freelancers who work for clients use the Timer feature. When they begin their work they start the timer and stop it when they are done. This time is recorded and hence becomes useful when billing clients.
For more info please watch this video.

17. Can I add time to my Tasks using this Timer?
Yes. Click on the Start Timer link, select a Project from the "Projects" drop down option. A “Task Lists” drop down option will be displayed with all the Task Lists inside that Project. Then, select a task list. Now a “Tasks” drop down option will be displayed with all the Tasks inside that task list. Select a task name and log your recorded hours within that task.

Can I add time to my Tasks using this Timer?


18. Can I add time to my Issues using this Timer?
Sorry, currently you cannot add time to your issues by using this Timer feature. You need to go to the issue page and add the time spent manually.

19. Can I start this Timer from inside a project that I am working on?
You can click on the "Start Timer" button within the time sheet section of any of the project.

20. How can I update my status from the Timer?
Fire up the Timer and click on the "What are you working on?" link at the very top. Update your status and click on the green tick. This will post your new status to your DeskAway account so others will know what you are working on.

How can I update my status from the Timer?


21. Can Limited Users use the Timer feature?
No, Limited Users cannot use the Timer feature as they don't have the access to the Time Sheet section. Limited Users can enter their time spent with their respective tasks and issues.

22. Is there any relation between my FreshBooks integrated time logs with the billable/non-billable status?
There is no relation between the Billable/Non billable option with the FreshBooks integration. You can integrate your DeskAway time log with your FreshBooks task irrespective of it's billable or non-billable status.

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