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Issues FAQs

1. What is Issue Tracking?
2. What is the difference between an Issue and a Task?
3. How many Issues can be added to a particular project?
4. Can I upload a file to an Issue?
5. Who can add, edit and delete an Issue?
6. Can I track time with an Issue?
7. What are the different stages of an issue?
8. What does the Issue tracking functionality provide?


1. What is Issue Tracking?
Issue Tracking helps you keep track of problems (that need a resolution) that arise when working on a project e.g. bugs in the software, site down, client cannot access the webpage etc. Issues are assigned to a team member, can be prioritized, commented upon and time-tracked.

Issues

2. What is the difference between an Issue and a Task?
A Task is something that you plan in advance or is part of the project specification whereas an Issue is something that crops up (a break down, problem, bug etc.) while you are working on your project.

3. How many Issues can be added to a particular project?
You can add as many Issues as you like. Only the free plan does not allow you to add any issues.

4. Can I upload a file to an Issue?
Yes, you can upload a maximum of 3 files (e.g. screenshots etc.) to an Issue. 1 file can also be updated with an Issue comment.

5. Who can add, edit and delete an Issue?
Any team member within this project (Super, Regular or Limited User) can assign an Issue. An Issue needs to be Accepted before it can be completed.

6. Can I track time with an Issue?
Yes, absolutely. Click on an Issue Summary to expand the Issue. Then, click on Add Time Spent . A clock symbol will be displayed next to the Issue Summary. This means time is associated with this Issue. This Issue will also be displayed on the Time Sheet page.

Ttrack Time with an Issue

7. What are the different stages of an issue?
An Issue has 3 stages - Open, Accepted, Completed. Once completed, an Issue can be re-opened as well.

8. What does the Issue tracking functionality provide?
  • Adding/Editing/Closing an Issue.
  • Accepting and rejecting an Issue.
  • Commenting on an Issue.
  • Uploading files to an Issue.
  • Adding Time to an Issue (this also shows up in the Time Sheet).
  • Checking the audit trail of an Issue.
  • Sending a reminder to the assigned person.
  • Printing individual Issues or exporting all Issues to a csv file.
  • Linking an Issue to a Milestone.

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