VIRTUATel, London, UK // Georgia, USA

Alan Weaser, CEO, shared his views on how he uses DeskAway

 
The simplicity and speed of DeskAway has succeeded in helping us complete projects where other systems only complicated the process.: A Case Study

VIRTUATel are a market leader in capturing the "Voice of the Customer" via automated telephone surveys and feedback capture. Using their market leading, multi-media ASMA (Automated Survey Management Application) platform, VIRTUATel have a proven track record of improving advocacy, satisfaction and contact resolution levels in record time - across all customer contact points.

Alan Weaser CEO, VIRTUATel , shared his views on how he uses DeskAway to collaborate...

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
We used a number of other tools including MS Project but have found the simplicity and speed of DeskAway leads all users to understand and actively use it.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
We have found the simplicity and speed of DeskAway lead to all users understanding and actively using it. It has succeeded in helping us complete projects where other systems only complicated the process.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Very quickly.

What features does your team use the most?
No single feature is used most. All features are used equally as of now.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes. absolutely.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
By using DeskAway our team efficiency has improved significantly and hence we save on time.

Thanks Alan and good luck with your business!

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