TFXWeb, London, UK

Kerry Kenton-Clarke, Director, shared his views on how he uses DeskAway

DeskAway has improved efficiency because we are far more able to track work in-progress.: A Case Study

TFXWeb is a web and graphic design company since 2000. TFXWeb develops an individually tailored site at a surprisingly attractive cost. Their primary focus is to deliver solutions and products that are driven by the clients' requirements and budget, and not by their our own creative aspirations

Kerry Kenton-Clarke, Director of TFXWeb shared their views on how their team uses DeskAway...

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
We use DeskAway mainly to track tasks and client's change requests. We did not use anything prior to Deskaway.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Yes, there was a little learning curve but on the whole it was very easy to adapt.

What features does your team use the most?
Tasks is by far the most widely used feature. Other than that we also use Issues.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes, absolutely.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
I do believe DeskAway has improved efficiency because we are far more able to track work in-progress.

Thanks Kerry and good luck with your business!

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