Shinybot, California, USA

Darrin Rich, Founder, shared his views on how he uses DeskAway

DeskAway helps me to be on top of my workload: A Case Study

Shinybot is a web development company. They offer a wide variety of services that include web design, development, web hosting and logo development etc.

Darrin Rich, Founder of Shinybot has shared his views about DeskAway with us...

How are you using DeskAway and what value is it providing your team?
As I just started freelancing, DeskAway is primarily been used by my clients and myself. I do bring the partners to help me with certain projects. DeskAway helps me to be on top of my workload and does not allow the tasks and project details to get lost in the craziness of day to day work.

Were you using any other tool before DeskAway?
I tried Basecamp and Manymoon.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
If you have ever tried Basecamp then coming on board with DeskAway you should feel right at home. The user-interface is similar in many aspects. After few minutes of navigating around you will feel pretty comfortable using DeskAway.

What features does your team use the most?
A lot of our work is done using Tasks and DeskMail.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
The hardest part is getting people use to a project management tool. Most of the people are still stuck on using email for collaboration. But once you get used to DeskAway you will come to know the efficiency and time saving benefits as you don't have to search for your tasks in your email inbox.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
DeskAway has everything one would need in a Project Management tool. They truly listen to their customers requests and concerns. I would really like to see some sort of syncing of Google contacts. Selective syncing would be nice since I don't necessarily want all my contacts brought over.

Thanks Darrin!

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