Sharp End Training, South Yorkshire, UK

Jonathan Senior, Founder & CEO, shared his views on how he uses DeskAway

 
It has stopped totally the flow of emails with attachments and the inevitable confusion and version control: A Case study

Sharp End Training is an online training company. It provides training for small business and small business owners with dedicated sites for different countries and parts of the world. Content can be adjusted to suit different market conditions.

At the moment, they have dedicated country leaders in India, Malta, the USA and Singapore.

Jonathan Senior, Founder & CEO of Sharp End Training, was kind enough to send his views about DeskAway to us via email...

How are you using DeskAway and what value is it providing your team?
We use DeskAway to keep track of the projects we are working on. As a project manager, I love the flexibility it gives me to allow and disallow access to certain people and projects. It has totally stopped the flow of emails with attachments and the inevitable confusion with version control.

Were you using any other tool before before DeskAway?
We looked at bug tracking software, both hosted and self hosted. We looked at other solutions but they were far too technical. We pride ourselves on making things which are complicate, simple. We had no need to share code or other technical data.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
No learning curve. One team member remarked "Oh so it's like facebook. It emails me when there is a message and I delete the email and go read the message."

What features does your team use the most?
We tend to have one "thread" per topic, that's either an issue or a task. We don't use the file storage much because we share big video and sound files. We can hotlink to the url in DeskAway easy enough though...

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Sending email attachments has stopped totally. When a new associate comes on board, we have a definite methodology that we work with and that is part of the deal.

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