How are you using DeskAway and what value is it providing your team?
DeskAway is a stress-buster!
What I like most about it is that all information related to the current project I am working on is available at one go. There is no longer the need to search my email (earlier that was what was done) or my hard drive. I find it particularly convenient that it is on the web and saves the headache of storing files locally.
Were you using any other tool before DeskAway?
Yes, in the past I have used a tool called dotproject.net. It was way too complicated for our needs - which led to the team members not using it! This is not the case with DeskAway.
Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Yes. It took less than a day!
What features does your team use the most?
Document storage and review and Discussions. Our current project is not very milestone oriented though that is an important feature.
It was interesting to see how they used the discussions to record thoughts which otherwise would have been diluted in the large mails that all of us receive or worse left to the individuals who would have discussed it over phone.
Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Email? What's that?
Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I like the advantage we have in the SaaS model of getting updates regularly. Some of the features of simultaneous update of status of documents was neat. While I did not suggest it myself I got the benefit of it because of the update. And now I wonder how I did not feel the need. In short, I am getting the best of practices of my fellow DeskAwayers!
If you are using DeskAway and would like to get featured, please drop us a note and we will get in touch with you.