pManifold Business Solutions, India & USA

Faiz Wahid, Director, shares his views on how he uses DeskAway

DeskAway helped us keep track of the big picture and stay focused on our scope and timelines.: A Case Study

pManifold Business Solutions is an information and advisory services startup. They work on large and small assignments ranging from business transformation to business development projects for their clients. Their projects include research, consulting and stakeholder engagement.

Faiz Wahid, Director of pManifold Business Solutions shared his views on how he uses DeskAway....

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
DeskAway is very useful for task assignments and capturing our approach in solving our client's problems. As all projects we do are very different from one another, DeskAway approach to make task lists allows us to structure our approach and keep track of the project's progress at any point in time.

For our individual team members it helps to keep focused on their assigned tasks while the dynamism of new and upcoming projects continues around them.

For project leads and partners in the company it helps to get the big picture and followup with team members in a more structured manner.

We were not using any specific tool (except XLS) for project management prior to adopting DeskAway. We did try a few others but DeskAway was more simple to work with.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
We were working on organization structuring of a large (3000+ people) company across India with multiple project offices, site offices and their head quarters. We had to interview almost 200+ people and you can imagine how difficult such things can get to track. DeskAway helped us keep track of the big picture and stay focused on our scope and timelines.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The learning curve is pretty low and smooth. The team adapted to the major parts of the application pretty easily.

What features does your team use the most?
DeskMail and daily work plan are probably the most widely used.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes we are. In fact that is one of the main purpose of using DeskAway.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
We have not yet gone to the level of measuring project costs and profitability. However we do have improvements in efficiency and accountability.

For example, the turnaround time and reporting of task progress and completion has jumped manifolds.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
The tool is very well priced and packed with useful features.

Thanks Faiz and good luck with your business!

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