Marketing Fanatics, South Africa

Lauren Torlage, Organisation Coordinator, shared her views on how she uses DeskAway

 
We are truly happy with DeskAway as it has helped us put our company in a winning position where we can track all the elements of our work effectively!: A Case Study

Marketing Fanatics offers turn-key solutions and strategies including services such as: Copy-writing, Website Design, Online Marketing, Events Coordination, Direct Marketing, Tele-qualification and research.

Lauren Torlage - Organisation Coordinator for Marketing Fanatics shared her views on how she uses DeskAway.....

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
DeskAway has become an integral part of our company. It revolutionized the way we manage our clients as well as our projects and tasks. It is an easy way to centralize our functions which is important for a company which is busy and diverse, often working out of the office in different parts of the country and world. Before DeskAway, we had no tool in place and it has made a significant difference to the way we work.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
All of our projects are on DeskAway. It helps us keep our team in the loop and share information with our clients.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
There was some adaption time but the team took to the tool wholeheartedly because we could see almost immediately what a difference it made.

What features does your team use the most?
We use the tasks, deadlines & projects functions.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes, absolutely.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
It has improved efficiency to no-end as we can share projects and briefs immediately online as well as monitor projects. The timesheet function has assisted us greatly with monitoring our time spent on tasks and invoicing this time.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
We are truly happy with DeskAway, it has helped us put our company in a winning position where we can track all the elements of our work effectively!

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