Just One Call Home & Commercial Services, LLC, Mississippi, USA

Tony Spruiell, Partner, shared his views on how he uses DeskAway

DeskAway has all the key components that we need at a very competitive price.: A Case Study

Just One Call Home & Commercial Services, LLC is a project management company managing all the maintenance needs of home owners, property owners, small business owners and industrial clients. By making just one call, clients can have the satisfaction and peace of mind that their needs will be addressed on time, with right first time quality and at a fair and equitable price.

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
We use DeskAway as the project collaboration tool within the company, with our clients and with the contractors who perform our work. Its contact data base, file and document storage areas along with task scheduling and tracking allow for great contractor and company interaction. Equally important is our ability to have secure communication with clients for their knowledge of project progress.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
Communication with the contractors is paramount to the internal success of our business. Having a current and correct database of contractors and key contacts on line with key performance criteria and accessibility from the Internet via computer or smart phone has proven to be invaluable.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Their are always learning curves with any new productivity software. This program is, however rather intuitive for anyone who has used collaboration software.

What features does your team use the most?
We use Contacts, Files, Docs, Task Scheduling and Tracking.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
It is too early in the process, but having done this type work before with similar project productivity software, I know it will increase our productivity.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
We have only been using the program for a relatively short period of time in a start up business but having used major collaboration software packages in Fortune 100 companies in the past, DeskAway appears to have all the key components that we need at a competitive price.

Your response to problems and customer relationship building is excellent! Keep up the good work!

Thanks Tony and good luck with your business!

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