Justin & Chaunna Brooke, SiteFling.com
Matthew Philogene, raramuridesign
Kelli R. Claypool, Briefcase Diva
Crockett Dunn, LLC.
Functional Methods
Strategic Human Resource Management India Pvt. Ltd. (SHRM)
Parksons Games & Sports
PPFAS-IBF Project
Hotel Pali Hills

"Where Dominating Google Is Like Riding A Bike"

We are a "done for you" SEO service that specializes in getting high rankings for local offline businesses. Our service includes link building, social media marketing, and content generation.

How are you using DeskAway and what value is it providing your team?
We use DeskAway to organize and assign project tasks to our team in the Philippines. Now everyone always knows exactly what they should be working on in order to keep the business growing.

Were you using any other tool before DeskAway?
Before using DeskAway.com it was a nightmare for us to manage everything on paper. We were constantly creating new spreadsheets that just weren't working.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
It did take a few days to get comfortable with the software. But we persevered through that and now we are like a well oiled machine.

What features does your team use the most?
Being able to upload and download files from a designated area within each project is huge for us. Also it's very nice to be able to login and immediately see whats been assigned, what of that is completed, and what hasn't been completed.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
Sometimes 2-3 days can go by and I haven't talked to a single employee but the work was getting done! We went from being able to get 2 full projects done per day to now getting 4 projects done per day. So DeskAway has doubled our efficiency!

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
DeskAway is a must have for any Internet based business and should even be highly considered for offline businesses. When we talk to people about our business the first thing they ask is how we are able to run everything so smoothly - We tell them it's all about DeskAway!

Thanks for your great software!



raramuridesign is an established web design/web development company that focuses on functional websites for both the client and the user.

We make use of open source tools to achieve this, therefore development time and cost is reduced. We have been dealing with South African and International (mostly European) clients since the company was formed in 1999.

With extensive marketing experience we are able to offer our clients not only a website but a marketing tool which will increase brand awareness and provide company exposure.

How are you using DeskAway and what value is it providing your team?
We are using Deskaway to manage projects and tracking of individual tasks with these projects. It is very helpful in determining what has been completed and what is outstanding.

Were you using any other tool before DeskAway?
Emails, dotproject, basecamp

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Small learning curve, but our team is savvy with this sort of service.

What features does your team use the most?
Task setting, comments, reminder email.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
YES and NO. Time tracking has been important and deskaway has helped us with this. Also setting deadlines has been a huge plus to show clients.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Service is stable, which is VERY important.



Primarily, we are a full service firm dedicated to the small business, both established and start-ups. Focusing on Web design, marketing, blogging, etc. Each person on our team plays an important role in offering our clients exceptional service. Depending on what the client’s needs are, we are able to draw from our team of experts to meet those needs. Additionally, coaching small businesses to move them forward in the right direction in turning a profit is also a focal point of our firm.

How are you using DeskAway and what value is it providing your team?
Before learning about DeskAway, my team and I would communicate via email and conference calling. When working on several projects at one time, the multiple emails became confusing and sometimes got lost in the mountain of paperwork required to complete projects. We absolutely LOVE DeskAway! I am very particular with organization of each project and expect my team to be as equally organized and to document everything. With DeskAway, this expectation is met with extreme ease. My team actually finds DeskAway a “cool product” and they enjoy learning more and more about the program.

Were you using any other tool before DeskAway?
As embarrassed as I am to say, the only tools that we were using before were email, conference calling, and hard copy journaling to document our progress. Needless to say, this was not an efficient way to handle a project.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
As with any new product, there is a learning curve. However, DeskAway has proven to be user-friendly and easy to understand. My team has remarkably taken well to the program. They actually challenge each other to learn something new about the program everyday.

What features does your team use the most?
I think the task and milestones at this point.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
Yes, much less emails back and forth. Basically, DeskAway has helped us move to the next level in that we are more efficient in handling our projects. Everything specific to the project is in one place, so we save time that would otherwise be spent in hunting and searching for an email or a file. I like that!

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I am very impressed with how quickly Sahil got back to me in answering my questions initially. Your friendliness and product is exceptional and one that my business will use for many years to come. Thank you for providing such a wonderful product!



Crockett Dunn LLC, headquartered in Monterey County, California, USA (just south of Silicon Valley), establishes long-term partnerships with an elite group of clients, providing a holistic approach to a TOTAL web strategy (design, content management, search engine optimization and marketing, intranet/extranet, web based software development). Client's web apps are built on a platform that adds value now, and will grow with them for the future- optimizing business processes by leveraging the latest internet technologies.

How are you using DeskAway and what value is it providing your team?
We have 25 to 100 projects at any given time, with 2 to 10 team-members assigned to each project. The Executive dashboard and viewing all our projects in one window, along with the central file repository, and delegation of issues, has been extremely valuable to help us manage and track our multiple projects.

Were you using any other tool before DeskAway?
I had a dry erase white board. When Crockett Dunn, LLC outgrew that, I purchased a second whiteboard. Then came the promises of web-based collaboration and project management tools. I couldn’t browse for 5 minutes without hearing about Basecamp or Highrise. So I signed up. I was disappointed (to say the least), and inferred they spent their entire budget on marketing and forgot about the engineering. Hence, after coming across DeskAway, we signed up for their free plan, evaluated it, and since then have become paying customers - using it to run most of our business.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Absolutely not. DeskAway is entirely intuitive, for all of the Crockett Dunn, LLC team. Not only that, but for those who prefer guidance over exploration, there is a video tutorial associated with EVERY ASSET- team/project/task/issue/milestone etc.

The software was so intuitive to me that I skipped most of the video tutorials. Perhaps one day I will revisit these and discover some features that will be “easter eggs”!

What features does your team use the most?
From the top down, the Crockett Dunn, LLC team creates all of its client Projects with the following naming convention. CLIENT: DELIVERABLE. The top-level Team section helps us keep track of our best in industry contractors and their respective specialties, and then assign them to a project’s issue that matches their specialty.

Within a project, Milestones, Tasks are set and created, numerous Files are shared, and perhaps the most valuable feature to me (as a business owner) is the way DeskAway handles Issue tracking and delegation for all my projects. I can deputize one of 100's of Crockett Dunn, LLC's team members to take responsibility for a given deliverable. If it is urgent, I can create 2 or 3+ issue requests for the same item, and only allow the first contractor to win the business.

After I receive confirmation that responsibility has been accepted, I monitor files and comments until completion. The excessive back-and-forth emails, phone calls, faxes, IMs, and other repetitive information dissemination is eliminated with DeskAway.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
YES, AFFIRMATIVE, ABSOLUTELY! (see above), we have definitely streamlined our operations.

DeskAway may very well have saved Crockett Dunn, LLC's business during a 6 month transition from a "mom-and-pop" size company to a national, soon to be global operation. Without an executive dashboard, a list of team members to select from and delegate to, along with a centralized file repository and project listing, the company would have collapsed under its own weight.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
THANK YOU for delivering the best online project management tool. Deskaway’s customer support is excellent and even feature requests are taken seriously!

There is no better value when seeking a hosted business & total project management tool. With DeskAway, Crockett Dunn, LLC is capable of managing projects ranging from 2 team members up to dozens.



How are you using DeskAway and what value is it providing your team?
We use DeskAway as our primary online workspace both for our internal team and for our customers to:

• Manage and track projects engagements with our clients.
• Store internal and external documents. (project plans, tools, templates)
• Manager milestones and tasks related to the building of Functional Methods as a business. (infrastructure, marketing, finance, templates, etc...)
• Maintain internal blogs.

Were you using any other tool before DeskAway?
We tried many tools before we found DeskAway:

• @Task
• OpenAir
• BaseCamp

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Very short learning curve. Our internal teams and external customers and vendors adapted to DeskAway and were productive very quickly.

What features does your team use the most?

• Project, Milestone, Task Tracking.
• File storage and collaboration.
• We plan to get more into using "messages" and "issues".

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in managing your projects and team?
Yes, very much so. All project milestones and tasks are maintained in DeskAway and assigned either to individual users or to groups (internal teams, external customer teams). All project related documents are stored on DeskAway. I'm able to perform the project manager/project coordinator role much more effectively for local and remotely based project teams by using DeskAway. The reports also look great! From the profitability standpoint, I like paying one flat fee for DeskAway and being able to add as many users as needed to bring people into the projects. Not having to have the "how much will this cost?" discussion is very helpful.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
You have a great product and I intend to leverage DeskAway for all of my internal company projects and external client engagements. Your customer service and support services have always been excellent. You really embody a spirit of service. I would like to be able to articulate a clear message to my clients when they ask how "secure" the workspace is. They need to know that the data we maintain for them in DeskAway will not be compromised. The ability to create and name folders for particular types and groups of documents would be cool.

I really like the overall speed of the system (my clients have commented on that too!). DeskAway is very feature rich while also delivering a solution that is simple, fast, and efficient.

READ CASESTUDY - Getting Functional with Online Client Workspaces



How are you using DeskAway and what value is it providing your team?
I am a member of a virtual team that is a mix of members from inside and outside our company. The idea was that this way all details of the project could be posted for everyone involved to review and update as necessary - even if they did not have access to the organizational intranet and software.

Were you using any other tool before DeskAway?
No

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The initial attempts to use DeskAway were met with some resistance and that persists. However DeskAway has improved and provides faster response times and better user interface.

What features does your team use the most?
Posting of documents for common review.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway? Has DeskAway helped in having all your work in a central location?
Yes! This feature is the leading contribution that DeskAway brings to the working team.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I love the tool and will continue to use it.



What were your first impressions about DeskAway when you signed up?
We were impressed with the user-friendliness of the Dashboard (and general interface) and relieved that we could finally organize our relatively newer projects and business models.

How were you managing your projects and work before DeskAway? Was the transition to DeskAway easy?
We had no central project managing system. The Accounts dept. used their own system (they still do) and everyone else worked on their own, only coordinating through e-mails or meetings. The transition to DeskAway was easier for staff that works directly under us. I suppose, it depended more on us giving our employees time and our willingness to set standards for management.

How many people from your organization are using DeskAway? How many projects are you managing?
10 people from my organization have access to DeskAway but only 8 are using it. We are managing 8 projects currently. At the moment, I can see this going up to 10 projects - at a time.

Is anyone outside your office (consultants, partners etc.) using DeskAway? If so, how are they helping you within your projects?
Yes, we have outside partners using DeskAway from time to time. Currently, they have only used it as a file management system: for uploading and downloading information and artwork.

Was there a learning curve associated with DeskAway?
It has been very person-specific, and dependant mainly on the person's technical ability/familiarity with a PC.

What problems is DeskAway solving for your team?
The most helpful features so far have been:
What is the most popular feature in DeskAway for your organization?
Using the Calendar and Contacts features

Does DeskAway help your team communicate better on projects by having a common place to share information, feedback and commitments (tasks)?
Yes it does.

How much of your work time is spent on/using DeskAway?
We have made it office policy for the people using DeskAway to have it open all day along with their Outlook Express. This way, it causes them to check on it from time to time.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
In-house - definitely.

Read more articles on how Parksons use DeskAway:
CIOdecisions.in: Collab and conquer
CXOToday.com: Parksons Plays SaaS Card for Project Management
CXO Today.com: What CIOs Want and How They Plan




How are you using DeskAway and what value is it providing your team?
DeskAway is a stress-buster!

What I like most about it is that all information related to the current project I am working on is available at one go. There is no longer the need to search my email (earlier that was what was done) or my hard drive. I find it particularly convenient that it is on the web and saves the headache of storing files locally.

Were you using any other tool before DeskAway?
Yes, in the past I have used a tool called dotproject.net. It was way too complicated for our needs - which led to the team members not using it! This is not the case with DeskAway.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Yes. It took less than a day!

What features does your team use the most?
Document storage and review and Discussions. Our current project is not very milestone oriented though that is an important feature.

It was interesting to see how they used the discussions to record thoughts which otherwise would have been diluted in the large mails that all of us receive or worse left to the individuals who would have discussed it over phone.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Email? What's that?

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I like the advantage we have in the SaaS model of getting updates regularly. Some of the features of simultaneous update of status of documents was neat. While I did not suggest it myself I got the benefit of it because of the update. And now I wonder how I did not feel the need. In short, I am getting the best of practices of my fellow DeskAwayers!


How are you using DeskAway and what value is it providing your team?
We are using deskaway in various applications:

Were you using any other tool before DeskAway?
No - just the conventional manual methods.

Was there a learning curve associated with DeskAway?
Not really - it was a great learning experience.

What is the most popular feature in DeskAway for your team?
Creating milestones & reporting.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes!

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Product is great, user friendly, FAQ's are self-explanatory, and the service is exceptional!