International Management Consulting
Prague, London, NYC

Robert Ides, CEO, shared his views on how he uses DeskAway

IMC stands for International Management Consulting and serves its clients globally. It primarily consults multinational insurance companies and banks, even though core experience is linked to insurance market. Projects were held so far in over 25 countries and 4 continents worldwide, ranging from local to global projects. We focus on process improvements and other aspects of "Company Performance Management".

Robert Ides, Senior Project Manager shared his views on DeskAway...

How are you using DeskAway and what value is it providing your team?
DeskAway is an amazing collaborative tool for international teams where detail task dependency management is not required but rather milestones and key task tracking is a goal. Front-end is very clear, dashboard provides key information on progress and embedded reports offer instant overview of key project elements. Integration with e-mail is outstanding and it decreases email clutter.

Were you using any other tool before DeskAway?
Yes. We're still using different PM system for all international programs of work.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
There is an intuitive dashboard, clear link to tasks and issues, learning curve was very short. This is a simple and clear tool.

What features does your team use the most?
Our team mainly uses issue management and file uploads within projects. Understanding of issues and potentially, its impact and mitigation plans, is key for every project. Bottom line, issue management is an amazing improvement.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Definitely. E-mailing doesn't stop as you can't change team members overnight. However, the great thing is that each e-mail can be copied to an specific e-mail address and task or issue can be created automatically. By using of this mode of approach, team members don't even need to log in but keep following their current e-mail practice.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
What I'm really sure about is, that I have much better overview over project issues, team members allocation and clear task/issue ownership. Project efficiency did undoubtedly increase after using DeskAway.

As an example: Every morning, we used to have status calls (4 countries, 10-15 members) to review progress, agree on mitigation and follow up. As a result of each of those calls, I manually had to update the issue log, task completion, etc. After using DeskAway, we only run a report on project status and view all our issues online (including all comments). Reviewing project status takes up to 15 minutes. New issues are created instantly and immediately assigned to the team. If we only consider resources cost, we're talking about a few 1000s of dollars of savings every month.