How are you using DeskAway and what value is it providing your team?
We use DeskAway as our primary online workspace both for our internal team and for our customers to:
Were you using any other tool before DeskAway?
- Manage and track projects engagements with our clients.
- Store internal and external documents. (project plans, tools, templates)
- Manager milestones and tasks related to the building of Functional Methods as a business. (infrastructure, marketing, finance, templates, etc...)
- Maintain internal blogs.
We tried many tools before we found DeskAway:
Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Very short learning curve. Our internal teams and external customers and vendors adapted to DeskAway and were productive very quickly.
What features does your team use the most?
Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in managing your projects and team?
- Project, Milestone, Task Tracking.
- File storage and collaboration.
- We plan to get more into using "messages" and "issues".
Yes, very much so.
All project milestones and tasks are maintained in DeskAway and assigned either to individual users or to groups (internal teams, external customer teams). All project related documents are stored on DeskAway. I'm able to perform the project manager/project coordinator role much more effectively for local and remotely based project teams by using DeskAway. The reports also look great! From the profitability standpoint, I like paying one flat fee for DeskAway and being able to add as many users as needed to bring people into the projects. Not having to have the "how much will this cost?" discussion is very helpful.
Are there any other thoughts that you would want to share with us regarding our service, product etc.?
You have a great product and I intend to leverage DeskAway for all of my internal company projects and external client engagements. Your customer service and support services have always been excellent. You really embody a spirit of service. I would like to be able to articulate a clear message to my clients when they ask how "secure" the workspace is. They need to know that the data we maintain for them in DeskAway will not be compromised. The ability to create and name folders for particular types and groups of documents would be cool.
I really like the overall speed of the system (my clients have commented on that too!). DeskAway is very feature rich while also delivering a solution that is simple, fast, and efficient.
- Getting Functional with Online Client Workspaces
If you are using DeskAway and would like to get featured, please drop us a note and we will get in touch with you.