falka.soft, California, USA

Tim Martin, CEO, shared his views on how he uses DeskAway

DeskAway has the best price to feature ratio: A Case Study

flaka.soft is a boutique developer striving to create the utmost enjoyable and stress-free iPhone App development process. From the conceptualization process to bringing the app to completion, they will handle everything and will work with clients constraints - whether technical or budgetary.

Tim Martin, Founder of falka.soft shared his experience about DeskAway briefly...

How are you using DeskAway and what value is it providing your team?
All of our contractors are distributed - we have folks in Spain, Argentina, Austria, North Carolina, and of course all over California. We use DeskAway to manage our project from assigning bugs/issues, sharing files, communication and documentation.

Were you using any other tool before DeskAway?
No, we looked into a number of other project management services like BaseCamp and Assembla. DeskAway has the best price to feature ratio.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Simple. There was no learning curve - folks hit the ground running.

What features does your team use the most?
We use the file sharing and the issue tracking features the most.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes, it does help us to track our communication threads easier.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
By the sheer fact that we no longer waste time tracking down e-mails and files attached to e-mails, we are saving valuable billable hours. This simple act of organization can't be over-stressed.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I appreciate the fact that new features are regularly rolled out, makes me feel like we're getting our money's worth. This also shows that the quality of the service and product are important to DeskAway which makes me feel secure in the service.

Thanks Tim!

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