Compass Offices, Central, Hong Kong

Cassie Standen, Systems and Marketing Manager, shares her views on how she uses DeskAway

With a short deadline for completion, DeskAway has allowed the teams to communicate better: A Case Study

Compass Offices With 17 locations across Hong Kong, Singapore and Tokyo, Compass Offices is setting a new direction for Serviced Offices within Asia. Each office is fitted out with the highest quality of furniture, telephones and internet connection and is situated in a business centre equipped with reception, pantry, meeting rooms and state of the art server rooms.

Cassie Standen, Systems and Marketing Manager of Compass Offices shared her views on how he uses DeskAway...

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
Compass Offices uses DeskAway to manage project of our new centre openings. As the fastest growing Serviced Office provider in Asia, we have opened 29 centres in 2.5 years so needed a tool to help our teams across operations, IT, marketing and sales collaborate and plan for new openings. We previously used a combination of meetings, spreadsheets and PDF check-lists to manage the process, now we all use DeskAway. We are also expanding the use of DeskAway into other areas of our business to help with task management. Previously we used a few different task management systems but are now trying to consolidate to one system using DeskAway.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
DeskAway has proven really useful for our most recent new centre. As a larger space with a short deadline for completion, DeskAway has allowed the teams to communicate better, both at meetings and between to ensure all tasks are being covered off in order. The way we use the system also allows our team to know the current status of a task at all times across all business units.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
The team adapted well. We rolled it out with training and manuals for quick reference, but as all the tasks etc were already set up and assigned it was quite easy for them to come in and tidy and manage their task lists, projects and reports.

What features does your team use the most?
We use the Task lists and timesheets the most.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes, I think with more time we will see more of a decrease in email use for projects.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
DeskAway has mainly helped with time resources. Previously our team calls for new centres would take a while as everyone needed to update the participants of their status. Now the call can simply discuss issues and outstanding tasks from the project list in DeskAway reducing the call time from 1 hour plus to around 20 minutes. Given team comprises of Director and COO level participants, the savings in time are really important to us.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
I would love to know more about how other clients are managing task dependencies across task lists and groups. Also a custom report writer would be great. But overall we are happy with the product.

Thanks Cassie and good luck with your business!

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